Business ethics of how a company should be run.
To do the best we can for the simple and pure sake of doing the best we can rather than just for profit.
We set the standard of how business should be run, it's reason for being: To serve the clients.
The principles of the company are:
Price fairly.
Produce the best possible quality products and service.
To take full responsibility for our actions, products and services.
To make anything that goes wrong, right, without delay or cost to the client.
Most importantly, to actually do these things and not just say we will and then do nothing.
Profit is only worthy if we deliver a product or service that is worthy of being the best it can be and serving its purpose.
Our People
To work here, a person must put their motivation into being the best they can at their job, and not do it for the money.
Competition
We all compete, the company and the people who make up the company. In this type of organisation, our only competitor is ourself.
As each brick must be perfectly made for the whole building to be perfectly built, the company competes with itself to be better, and the people are the ones who make that happen by each person competing only with themselves to do the best job they can, and each individual with that devotion makes the company live that purpose.
For a company to be great, each individual must be a healthy and integrated part of that perfection. The column holds the beam which holds the floor above.
If there is a failure in one part of the company, every individual will work to correct that as we compete with ourselves, not each other, to do the best we can to make the company be the best it can be, thus we support each other,
Each person/brick, is self creating to be the best they can be each day.
A failure in any action is an opportunity to do that task better, and all parts/people are working as one singular whole, for their own sake, to do the best they can with whatever task faces them.
Abusive clients
We welcome angry clients to vent and verbally abuse us.
If a client is frustrated and angry, they have the right to yell and abuse us, because we made them that way through our failure.
If we give the best service, then the clients will not be angry, it's simple and logical. If you buy something and it breaks, and you get a replacement or the problem is fixed immediately, why would you be angry? And if you are not angry, why would you abuse us?
If a client is angry and abusive, then we deserve it because we failed, and therefor we accept responsibility and will work diligently to correct the problem, so please, feel free to yell and curse if we deserve it. We are all frustrated with how poorly run companies are, so we know how you feel.
We can take it because we who work here all know that if we, any part of our company, has done something wrong, it will be corrected as fast as possible.
The motto of every person who works here is: We live to be the best we can in everything we do with our life, at work and at home, our service of what we do, the products we produce, accepting responsibility for our actions. If a person does not wish to live a life wanting to be better and deliver their best, then they cannot work here.
Everyone who works here asks themselves these four questions each night:
- What did I do well today?
- What did I do that I should not have done?
- What didn't I do that I should have done?
- What did I do that I could have done better?
We know this is not the most profitable way to run a business, but we will make up in volume what we miss in fixing our mistakes and the annual profit is higher than any other company. That has been proven by using this method.
No comments yet — be the first to share your thoughts.